FAQ

Got questions? Hopefully you can find your answer here!
Can’t find your answer? Feel free to send us an email - info @ OneStopCandyShop.ca

What does the One Stop Candy Shop sell?

A box of delicious candy delivered to your door! There are different types of boxes depending on the season.

What’s in the candy boxes?

We have put together different boxes of pre-packaged, full-size candy items. There will be approximately 13-18 items in each box. What you see in the photos is what you will get in a box!

Are there chocolate treats?

Chocolate will be included in boxes that ship between September - March, when the chocolate monsters have more trouble melting chocolates in transit!

Can I buy a candy box as a gift?

Yes you can! Looking to buy some sweets for a sweet person in your life? During checkout you simply put in their delivery address.

When do you ship out the candy boxes?

We ship on Monday, Wednesday and Friday each week.

Where do you ship?

We are currently shipping all across our great nation of Canada.

How much is shipping?

Shipping is FREE for Canada!

Why are there products listed as "Ontario Only" and "Outside Ontario"?

If you are in Ontario your candy box does not have as far to travel and that is reflected in the price.

How long will it take to get my box of candy?

Please allow us 24 hours for us to process your order. Shipping will take 3-7 business days, depending on your location in Canada. When you place your order, you will get a tracking number so you can check the status of your delivery.

Can I return my candy box?

Unfortunately, we are not able to accept returns. However, if there is a problem with your candy box, please let us know and we will do our best to make it right.

COVID-19

We continue to do business during this time. Please know that we have safety and hygiene procedures in place for purchasing and packaging your items. We strive to get your order shipped out as quickly as possible, after that your sweet box is in the hands of Canada Post.

Privacy Policy

The information you provide to us is only used for us to deliver candy boxes to you. We will never release your information to anyone unless required by law. We will use your email to update you on your purchase(s). If you choose, you can opt-in to marketing emails from us for specials and updates. Please contact us if you have any questions or concerns.

Contact Info

info @ OneStopCandyShop.ca - Office - 151 Charles Street West, Suite 100, Kitchener, Ontario, N2G 1H6

Terms of Service

See our Terms of Service for other details